Terms of Service

0. Who you are contracting with

All contracts, invoices and payment instructions issued through the platform are issued by ErosWell Commerce LLC d/b/a MusePact. Bank transfers must be made to the beneficiary named on the invoice, which may be ErosWell Commerce LLC or a licensed payment provider collecting on our behalf in your local currency. Always quote the invoice reference code.

1. Accounts

You must be at least 18 years old and provide accurate information. You are responsible for activity under your account and for keeping your credentials secure. One person or company may not operate multiple accounts to manipulate ratings or fees.

2. Our role

MusePact is not a marketplace intermediary, agent, broker or representative of the creator. When a Business orders a campaign, it purchases campaign and content services directly from MusePact, acting on MusePact's own account, under a service order between the Business and MusePact. MusePact separately engages the Creator as MusePact's own independent contractor under a separate contractor work order. There is no direct services or payment contract between the Business and the Creator, and the Business never pays the Creator directly. MusePact does not guarantee campaign results, audience quality or payment volume.

2A. Contracting model

Two separate contracts are formed through the platform, and only two: (a) a service order between the Business and MusePact, under which the Business pays MusePact for campaign and content services; and (b) a contractor work order between MusePact and the Creator, under which MusePact engages the Creator to produce content and owes the Creator a contractor payment for accepted work. The Business is never a party to, and has no contractual relationship under, the Creator's work order with MusePact.

2B. Work authorization and immigration

Before accepting an order, the Creator must ensure they are legally entitled to perform the agreed services in every country where the work will take place, including filming. The Creator must obtain and maintain any required immigration status, visas, work authorizations and filming permits, or qualify for an applicable exemption. The Creator must promptly notify MusePact if that entitlement changes and must not start or continue work that they are not legally permitted to perform.

MusePact does not provide immigration advice, arrange visas or sponsor visas or work permits unless separately agreed in writing. Registration, an order, a contract or a payment through MusePact does not itself grant permission to work.

Where there are reasonable grounds to suspect a violation, MusePact may request proportionate evidence of authorization and suspend or cancel the affected order or restrict the account while reviewing compliance. Cancellation, refunds and payment for completed work remain subject to the applicable contract, refund and dispute policies and applicable law; this clause does not automatically forfeit payments already earned.

Each Business must comply with any legal obligations applicable to its own role in the campaign. Nothing in this section excludes or transfers obligations or liability that applicable law places on MusePact or another party and does not permit them to exclude or transfer.

3. Deals, briefs and contracts

Briefs and contract drafts may be generated with the help of AI from information you supply. They are templates, not legal advice; both parties should review them before signing. A deal becomes binding once both parties accept the terms in the deal room and the relevant contract (service order or contractor work order) is signed electronically. We record signature time, IP address and user agent as evidence.

4. Payment protection and payments

• When placing an order, the Business pays MusePact the agreed amount, which MusePact holds under Payment Protection before work begins.
• After the Business approves the deliverables, or automatically 5 calendar days after submission if no approval or dispute is raised, MusePact credits the amount to the Creator's internal MusePact balance. That balance is an internal accounting record of what MusePact owes the Creator as a contractor payment — it is not a bank deposit, not client funds held by MusePact on the Creator's behalf, and not money owned by the Creator until it is paid out.
• MusePact separately pays out the Creator's balance as a contractor payment, by manual transfer to the bank or Wise details the Creator provides. Creators are responsible for the accuracy of those details and for their own taxes.

MusePact is not a bank. Payment Protection is a contractual hold, review and refund feature that MusePact operates under its agreements with the Business and with the Creator. It is not a licensed or regulated escrow, escrow account, escrow agent, deposit account, money transmission service, or fiduciary or trust arrangement.

5. Platform fee

MusePact charges each party a service fee for the services MusePact provides to that party, applied only to completed deals. Each party sees only the fee applicable to it. Fees are shown before you confirm a deal and are non-refundable once the related amount has been credited or paid out. Payment processing or currency conversion costs charged by third parties may apply.

6. No off-platform circumvention

Parties introduced through MusePact must transact through MusePact for 12 months after the introduction. Sharing contact details to move a deal off-platform, or attempting to bypass fees, may result in fee recovery and account termination. Contact information in chat is masked until the payment is protected.

7. Content and licences

Creators retain ownership of the content they create unless the signed contractor work order transfers or licenses it. Usage rights, exclusivity and whitelisting are defined per deal. You warrant that content you upload does not infringe third-party rights and complies with the advertising disclosure rules of your country and of each social platform.

8. Acceptable use

• No fake followers, bought engagement or misrepresented statistics.
• No illegal, hateful, sexually explicit or misleading content or campaigns.
• No harassment, spam, scraping or reverse engineering of the platform.
• No fraudulent chargebacks or abuse of the dispute process.

9. Disputes

If a Business rejects deliverables, either party may open a dispute before the amount is credited to the Creator's balance. MusePact will review the brief, the contracts, the deliverables and the deal-room history and decide whether to credit the Creator's balance in full, credit it in part, or refund the Business. Our decision on the amount held under Payment Protection is final for the purposes of the platform, and does not prevent either party from pursuing legal remedies.

10. Suspension and termination

We may suspend or terminate accounts that breach these Terms or applicable law. You may close your account at any time; open deals and payment obligations survive closure.

11. Liability

The service is provided "as is". To the maximum extent permitted by law, MusePact is not liable for indirect or consequential losses, lost profits, or the conduct of any Business or Creator. Our aggregate liability is limited to the platform fees you paid us in the 12 months preceding the claim.

12. Changes

We may update these Terms; the date above will change and material updates will be emailed. Continuing to use MusePact after an update means you accept it. See also our Privacy Policy.