Terms of Service

1. Accounts

You must be at least 18 years old and provide accurate information. You are responsible for activity under your account and for keeping your credentials secure. One person or company may not operate multiple accounts to manipulate ratings or fees.

2. Our role

MusePact is a neutral intermediary. Contracts for content creation are concluded between the brand and the creator. We are not a party to those contracts, not an agency or employer, and we do not guarantee campaign results, audience quality or payment volume. Creators act as independent contractors.

3. Deals, briefs and contracts

Briefs and contract drafts may be generated with the help of AI from information you supply. They are templates, not legal advice; both parties should review them before signing. A deal becomes binding once both parties accept the terms in the deal room and the contract is signed electronically. We record signature time, IP address and user agent as evidence.

4. Escrow and payments

• The brand funds the agreed amount into escrow before work begins.
• Funds are released to the creator after the brand approves the deliverables, or automatically 7 days after submission if no approval or dispute is raised.
• Payouts are made to the bank or Wise details you provide. You are responsible for the accuracy of those details and for your own taxes.

5. Platform fee

MusePact charges 10% from the brand and 10% from the creator, applied only to completed deals. Fees are shown before you confirm a deal and are non-refundable once funds are released. Payment processing or currency conversion costs charged by third parties may apply.

6. No off-platform circumvention

Parties introduced through MusePact must transact through MusePact for 12 months after the introduction. Sharing contact details to move a deal off-platform, or attempting to bypass fees, may result in fee recovery and account termination. Contact information in chat is masked until escrow is funded.

7. Content and licences

Creators retain ownership of the content they create unless the signed contract transfers or licenses it. Usage rights, exclusivity and whitelisting are defined per deal. You warrant that content you upload does not infringe third-party rights and complies with the advertising disclosure rules of your country and of each social platform.

8. Acceptable use

• No fake followers, bought engagement or misrepresented statistics.
• No illegal, hateful, sexually explicit or misleading content or campaigns.
• No harassment, spam, scraping or reverse engineering of the platform.
• No fraudulent chargebacks or abuse of the dispute process.

9. Disputes

If a brand rejects deliverables, either party may open a dispute before funds are released. MusePact will review the brief, contract, deliverables and deal-room history and decide on release, partial release or refund. Our decision on the escrow balance is final for the purposes of the platform, and does not prevent either party from pursuing legal remedies.

10. Suspension and termination

We may suspend or terminate accounts that breach these Terms or applicable law. You may close your account at any time; open deals and escrow obligations survive closure.

11. Liability

The service is provided "as is". To the maximum extent permitted by law, MusePact is not liable for indirect or consequential losses, lost profits, or the conduct of any brand or creator. Our aggregate liability is limited to the platform fees you paid us in the 12 months preceding the claim.

12. Changes

We may update these Terms; the date above will change and material updates will be emailed. Continuing to use MusePact after an update means you accept it. See also our Privacy Policy.